Refund policy

All sales are final. Because every Coffee N Cards mystery box is packed with random contents, we do not accept returns or exchanges, and we don't offer refunds based on the contents you received.

We do stand behind every order:

Damaged or missing items. If your box arrives damaged, or something is missing or not factory-sealed, email support@coffeencardsco.com within 7 days of delivery with your order number and photos of the box and contents. We'll replace the affected items or refund you.

Lost packages. If tracking shows your package lost, or it stops updating for 10 days, email us and we'll work with the carrier and send a replacement or a refund.

Subscriptions. If you cancel after a monthly charge but before that month's box ships, email us and we'll refund that charge in full. Once a box has shipped, it's final like every other order.

Approved refunds go back to your original payment method within 5–10 business days.